November 26th, 2010 → 10:51 pm @ John M Perez
베타리서치앤컨설팅의 소셜 CRM 솔루션을 소개합니다. 더 궁금한 내용이 있으면 트위터 @VETA_SCRM으로 문의 부탁드립니다.
November 26th, 2010 → 10:43 pm @ John M Perez
Salesforce Chatter is a brand-new way to collaborate in the cloud with people at work. With salesforce.com’s social CRM, updates on people, groups, documents, and your application data come straight to you in your real-time feeds — so you’re always in the loop. This demo shows what’s possible when you use Chatter and Twitter together, but is not yet generally available in Chatter. Just like Chatter helps you stay on top of what’s happening at your company, Twitter is a valuable communication platform that helps businesses stay connected to their customers. Connecting Chatter with Twitter puts all of your important customer conversations in one place, helping you respond faster to their needs.
November 26th, 2010 → 10:43 pm @ John M Perez
Check out this video demo of CoTweet in action. John Perez of www.service-push.com (A Social CRM Consulting Firm) demonstrates how you can support your customers and twitter conversations using Co Tweet. Can co tweet replace traditional ticketing systems for small businesses? Visit http and www.socialcrmtools.com for more information on Social CRM Tools, Information, and Strategy.
December 26th, 2009 → 4:52 pm @ John M Perez
Over the last 2 – 4 weeks our Social CRM Tools team has spent some time analyzing some negative tweets regarding some Big Multimedia Brands in the Telecomm, and Entertainment space. What we found was surprising! While we can not reveal the company names in the study, we will highlight some of the findings.
In this video, learn how to use Social CRM Tools to implement a Customer Retention Strategy across Social Networks. The pro active Social Media monitoring features in Social CRM Tools allow you to monitor, analyze, track, and engage customers when they are thinking about canceling the product or service you are providing. The power of Social CRM Tools provides your retention reps with the tools to properly engage with your customers without the scripted Retention Sales pitch.
December 25th, 2009 → 5:45 pm @ John M Perez
In our initial release of Social CRM Tools, we utilized the Twitter Search API located at http://search.twitter.com to display the search results of any leads and contacts that you attempted to Search and Import records for. When querying, you recieved no results, or innacurate results in the table. This was occuring due to the fact that the search was searching for conversations and not the Twitter Profile Name. In the 3.2 Beta Version of Social CRM Tools, we have fixed this so that it searches for First and Last name via the Twitter Profile Name by using the Tweepz API. In this version we have fixed the Twitter Look up to ensure that it utilizes the Tweepz Search Engine vs. the Twitter Search Engine. Previously, the Twitter Search and Import Function would look for the first and last name of a lead or contact in Twitter Conversations. This was not resulting in finding many results in the search engine. In this release, it will enable you to import Twitter Profiles by First and Last Name.
Download The 3.2 Beta Version Release of the Application.
November 28th, 2009 → 1:46 pm @ John M Perez
Want to know which one of your Twitter Followers also has a Facebook and LinkedIn Profile? Which follower can most help you find your next job, or which follower is the most influential online? Which one is most likely to promote or purchase your product?
In this demo you will learn how to export your Twitter Followers using TwitterExport.Com and bring it into SocialCRMTools for Salesforce to permanently track Social Media information related to your Twitter Followers in 1 Central Database. In this demo, you will learn how to import your Twitter Followers in Salesforce.Com, Use SocialCRM Tools to Lookup and Capture Twitter Images and URL information, Find Your Twitter Followers on Facebook and LinkedIn. Download SocialCRMTools for Free at http://www.socialcrmtools.com. Also available on App Exchange.
November 8th, 2009 → 11:25 am @ John M Perez
Now Social CRM Tools brings you the latest news, and features around our product through Facebook and Twitter. Be sure to connect with and follow us across these channels to join in on the Product Conversations, speak to other customers, get the latest release of the product, and more. Visit us on our Facebook Fan Page, and follow us on our Twitter Page.
September 9th, 2009 → 7:31 am @ John M Perez
Attached are the most Frequently Asked Questions for SocialCRMTools.Com.
How can I look up a Facebook profile by the Contact/Lead Email Address –>
How can I look up a Facebook profile by the Contact/Lead Email Address?
From the Lead or Contact tab:
Select a Contact or Lead Profile.
On the left side of the Profile Detail screen, click on the “Facebook Search by Email” icon.
If Contact exists in Facebook under email address listed in the Contact Field, the profile will be displayed.
How can I look up a Facebook profile by the Contact/Lead Profile Name?
From the Lead or Contact tab:
Select a Lead or Contact Profile.
On the left side of the Profile Detail window, click on the “Facebook Search by Name” icon.
If Contact exists in Facebook under name listed in the Contact Field, the profile will be displayed.
How can I look up a LinkedIn profile by the Contact/Lead Email Address?
From the Lead or Contact tab:
Select a Lead or Contact Profile
On the left side of the Profile Detail window, click on the “LinkedIn Search by Email” icon.
If the Contact exists in LinkedIn under the email address stated in the Contact Field, the profile will be displayed.
How can I look up a LinkedIn profile by the Contact/Lead Contact Name?
From the Lead or Contact tab:
Select a Lead or Contact Profile.
On the left side of the Profile Detail window, click on the “LinkedIn Search by Name” icon.
If the Contact exists in LinkedIn under name stated in the Contact Field, the profile will be displayed.
How can I look up a Twitter account by the Contact/Lead Contact Name?
From the Lead or Contact tab:
Select a Lead or Contact Profile
On the left side of the Profile Detail window, click on the “Twitter Search by Name” icon.
If Contact exists in Twitter under name listed in the Contact Field, the profile will be displayed.
How can I look up all Real Time conversations occurring about a specific topic on Twitter?
Click on the “Twitter Lead Monitor” tab.
This will open a Twitter Search Window.
Type in your Company or Topic to Search on and select “Twitter Profile Search”
This will display all Real Time conversations taking place on your topic within Twitter.
You can search, review and select only relevant conversations on your topic.
How can I save my Twitter search to run at a later time?
Click on the “Twitter Lead Monitor” tab.
This will open a Twitter Search Window.
Type in your Company or Topic to Search on and select “Twitter Profile Search”
Click on the “+ Save this Search” button.
This will save the search in the “Saved Searches” window at the top.
How can I delete a saved Twitter Search?
Click on the “Twitter Lead Monitor” tab.
This will open a Twitter Search Window.
You will see the “Saved Searches” window at the top.
Once you run one of the Saved Searches
You will see an “x Remove this Saved Search” button.
Select the “x Remove this Saved Search” button to delete your query
How can I create a Sales Lead in SalesForce.com with Twitter Search Results?
Click on the “Twitter Lead Monitor” tab and run a new Twitter Search.
On the left of your search results, select the check boxes for all relevant results.
At the bottom, click the “Create Lead” button.
You should see a “Newly Created Lead” box with the associated number under the Saved Searches box.
Click on the associated Lead number to view the lead.
How can I add the Facebook Image and Profile URL to Lead or Contact Profile?
From the Lead or Contact tab:
Select a Lead or Contact Profile.
Click on the “Search and Import Facebook” button.
If Contact exists in Facebook, select contact and hit “Update Contact” button.
How can I Search and retrieve all discussions related to a specific account?
From The Accounts Tab:
Click on the “Omgili” Company Lookup Icon.
You will receive all related articles related to your account that are taking place in Forums, Q&A sites, Newsgroups/Mailing-lists and all social platforms.
How can I see all Facebook pages related to a specific account?
From The Accounts Tab:
Click on the “Facebook” Company Lookup Icon.
You will receive all pages related to your account.
How can I see all LinkedIn Profiles related to a specific account?
From The Accounts Tab:
Click on the “LinkedIn” Company Lookup Icon.
You will receive all profiles related to your account.
How can I see all Tweets related to an account?
From The Accounts Tab:
Click on the Twitter Company Lookup Icon.
You will receive all Tweets mentioning your account.
How can I open a new case from Twitter conversation?
From The “Twitter Service and Support” Tab:
Click on a Saved Search or enter a new search in the Twitter Search Bar.
Click the Twitter Profile Seach button.
You should the results to your query.
Select the “Check Box” on the left for any relevant search results.
Scroll down and click the “Create Case” button.
You should see a “Newly Created Case” with an associated Case number under your Saved Searches box
How can I access a newly created case and be able to work the issue?
To access the new case ticket.
Click on the associated number within the “Newly Created Ticket” box.
You should see the new case open up with the Tweet listed under the Description field.