November 27th, 2010 → 9:33 pm @ John M Perez
A snippet of the work culture at the SalesForce call centres circa 2004-2006 Salmat SalesForce Absolutely everybody
November 27th, 2010 → 9:24 pm @ John M Perez
CRM systems are confusing, they take forever to learn, and when you account for all that time in learning and hassle, do they really help you build your business? AddressTwo was designed to eliminate the unnecessary features that you find in expensive CRM packages like Goldmine, ACT, and Salesforce.com. Instead, we offer a simple CRM to manage contacts, customer relationships, log history & activities, build queries and use your data for email campaigns, direct mail, and more… just check www.addresstwo.com
November 27th, 2010 → 9:24 pm @ John M Perez
The Service Cloud from salesforce.com helps you deliver great customer service from your call center to the social web. This demo will walk you through the analytics tools found in the Service Cloud, including real time reports and dashboards. All delivered on our cloud computing platform, Force.com. Learn more or get a free trial at: www.salesforce.com
November 26th, 2010 → 11:19 pm @ John M Perez
This one minute introduction to TKDialogs shows how this versatile tool can be used to simplify service delivery on the web or in a customer services environment.
December 25th, 2009 → 5:45 pm @ John M Perez
In our initial release of Social CRM Tools, we utilized the Twitter Search API located at http://search.twitter.com to display the search results of any leads and contacts that you attempted to Search and Import records for. When querying, you recieved no results, or innacurate results in the table. This was occuring due to the fact that the search was searching for conversations and not the Twitter Profile Name. In the 3.2 Beta Version of Social CRM Tools, we have fixed this so that it searches for First and Last name via the Twitter Profile Name by using the Tweepz API. In this version we have fixed the Twitter Look up to ensure that it utilizes the Tweepz Search Engine vs. the Twitter Search Engine. Previously, the Twitter Search and Import Function would look for the first and last name of a lead or contact in Twitter Conversations. This was not resulting in finding many results in the search engine. In this release, it will enable you to import Twitter Profiles by First and Last Name.
Download The 3.2 Beta Version Release of the Application.
November 28th, 2009 → 5:53 pm @ John M Perez
Import Twitter and Facebook profiles into Salesforce.Com using SocialCRMTools. This is Part 1 of how to configure the “Search and Import” Custom Button with Social CRM Tools.