Social CRM Product Features and Pricing
| Features & Plans | Edition |
Edition |
Edition |
| CUSTOMER SUPPORT | |||
 Ad Supported |
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No Ads |
| Monitor Twitter conversations around your product |
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| Support customers on Twitter, and social networks |
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| Create support cases and contacts from Twitter conversations |
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| Saved keyword searches with Twitter monitoring |
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| SALES & MARKETING | |||
| Ad supported |
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No Ads |
| Lookup Facebook info on your contacts & leads |
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| Lookup Twitter info on your contacts & leads |
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| Lookup LinkedIn info on your contacts & leads |
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| Lookup forum discussions on your accounts |
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| Create sales leads from Twitter conversations |
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| Import Facebook & Twitter information |
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| Realtime monitoring of Twitter conversations |
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| Saved keyword searches with Twitter monitoring |
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| PREMIUM INSTALLATION & SUPPORT | |||
| Configuration and Installation of Social CRM By Technical Staff |
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| High Priority – 8 x 5 Email and Chat Support (3 Months) |
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| 25 End Users |
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| Access to Newest Features before Public Release |
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| MINIMUM REQUIREMENTS | |||
| An Existing FaceBook Account |
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| An Existing Twitter Account |
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| An Existing LinkedIn Account |
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| Subscription to Salesforce.Com (Group Edition or Higher) |
Group Edition | Professional& Enterprise Edition |
Professional, Enterprise& Unlimited Edition |
| PRICE | |||
| FREE | FREE | Contact Us | |
