January 27th, 2011 → 12:23 pm @ John M Perez
Have you been exploring your Salesforce Leads, Contacts, and Accounts on Twitter, Facebook, and LinkedIn lately? We have been listening to your requests for our next release of Social CRM Tools, and have incorporated some fixes and enhancements to the next release. We have also realized that Social CRM Tools is not the easiest to install, so we are offering premium support packages for those who need Live Webinar and Phone Support installing or using the application. Attached is a summary of what you can see fixed in the next package release coming February 10th, 2011.
Social CRM Tools Fixes & Enhancements
Customer Support Options
February 8th, 2010 → 9:26 pm @ John M Perez
Learn how to install Social CRM Tools for Salesforce.Com. in less than 1 minute. Good guide for first time users of Salesforce.Com and new users of Social CRM Tools. Bring the world of Social Media Lead Generation and Customer Support with Social CRM Tools. Enjoy!
January 17th, 2010 → 9:24 am @ John M Perez
Social CRM Tools
New User Interface Screenshot
Import Twitter IDs
A Twitter ID is the number Twitter assigns to a profile. Instead of using your name or email address to identify you, In the new release we will import the Twitter/User ID. This way, when your contacts or leads change any of their personal information, Social CRM Tools still knows who they are. Social CRM Tools will be doing all kinds of things behind the scenes with user IDs, such as relaying statuses, formatting rss feeds, and putting your contacts in order. You can also utilize Twitter IDs in your workflow and applications within Salesforce.Com.
Newly Integrated Facebook Lookup
New Contact Layout
Determine who your Connected To on an Account through Linked In
Monitor Realtime Tweets on Your Accounts with Google Map Integration
January 9th, 2010 → 10:37 am @ John M Perez
We are still in development for our upcoming release of Social CRM Tools. Although we recently released an interim package with new features and contact layouts, we are officially releasing this version as a managed package. Here are a couple of features you can look forward to.
New User Interface Screenshot
Import Twitter IDs
A Twitter ID is the number Twitter assigns to a profile. Instead of using your name or email address to identify you, In the new release we will import the Twitter/User ID. This way, when your contacts or leads change any of their personal information, Social CRM Tools still knows who they are. Social CRM Tools will be doing all kinds of things behind the scenes with user IDs, such as relaying statuses, formatting rss feeds, and putting your contacts in order. You can also utilize Twitter IDs in your workflow and applications within Salesforce.Com.
Newly Integrated Facebook Lookup
New Contact Layout
Determine who your Connected To on an Account through Linked In
Monitor Realtime Tweets on Your Accounts with Google Map Integration
December 31st, 2009 → 4:58 pm @ John M Perez
We wanted to send a short end of year thank you in appreciation for all you have done for us this year. The last 6 months has proved to be a success thanks to you all. We are seeing alot of early adoption of our tool with both small and large Enterprise businesses utilizing our tool to help improve their customer relationships and establish new ones. In addition, our team went from 1 person to a team of 4 who are dedicated to supporting and enhancing our product daily.
The Social CRM Tools team and I want thank you again and wish you a fun, happy, and safe holiday season! Visit us anytime on our Website, Facebook Fan Page for daily updates, or follow us on our Twitter Page.
December 26th, 2009 → 4:52 pm @ John M Perez
Over the last 2 – 4 weeks our Social CRM Tools team has spent some time analyzing some negative tweets regarding some Big Multimedia Brands in the Telecomm, and Entertainment space. What we found was surprising! While we can not reveal the company names in the study, we will highlight some of the findings.
In this video, learn how to use Social CRM Tools to implement a Customer Retention Strategy across Social Networks. The pro active Social Media monitoring features in Social CRM Tools allow you to monitor, analyze, track, and engage customers when they are thinking about canceling the product or service you are providing. The power of Social CRM Tools provides your retention reps with the tools to properly engage with your customers without the scripted Retention Sales pitch.
December 25th, 2009 → 5:45 pm @ John M Perez
In our initial release of Social CRM Tools, we utilized the Twitter Search API located at http://search.twitter.com to display the search results of any leads and contacts that you attempted to Search and Import records for. When querying, you recieved no results, or innacurate results in the table. This was occuring due to the fact that the search was searching for conversations and not the Twitter Profile Name. In the 3.2 Beta Version of Social CRM Tools, we have fixed this so that it searches for First and Last name via the Twitter Profile Name by using the Tweepz API. In this version we have fixed the Twitter Look up to ensure that it utilizes the Tweepz Search Engine vs. the Twitter Search Engine. Previously, the Twitter Search and Import Function would look for the first and last name of a lead or contact in Twitter Conversations. This was not resulting in finding many results in the search engine. In this release, it will enable you to import Twitter Profiles by First and Last Name.
Download The 3.2 Beta Version Release of the Application.
December 24th, 2009 → 12:41 pm @ John M Perez
The Social CRM Tools team and I want to wish you a fun, happy, and safe holiday season! We want to say thank you for helping us to make our company what is has turned out to be today in just under 6 months. We look forward to helping you make 2010 a year of improving your Customer Relationships and making new ones through Social Customer Relationship Management and Strategy. Thank you for all that you do and have a great holiday!! Visit us anytime on our Facebook Fan Page for daily updates, or follow us on our Twitter Page.
Enjoy!
John M. Perez & The Social CRM Tools Team.
SocialCRMTools.Com
Service Push, LLC
JohnMPerez.Com
Social Media and Social CRM Solutions for Your Business
December 22nd, 2009 → 10:46 pm @ John M Perez
Its been a grind working to improve our Social CRM Tools Product for Salesforce.Com. If you have not tried our product yet, download it now. Social CRM Tools is a best in class Social Media Sales, and Support application providing a 360 view of your customer relationships, prospects, and accounts with their corresponding Social Media Profiles on Facebook, Twitter, and Linked In. In this blog post I will summarize what is coming in the next couple of weeks to help your business improve its customer relationships, provide pro active support, and effectively sell more to your prospects in a consultative way vs. a Cold Call approach!!
If your not familiar with our initial release feature set and our recent beta release feature set, be sure to click on the respective links to get familiar with is already available in our tool. Our video section will also help you to understand how the application works.
We have deployed alot of great functionality in the course of a month so here is a sneak peek at what is coming.
Upcoming Features:
Upcoming Fixes:
Let us know what upcoming features should be in our next release by emailing info@socialcrmtools.com.
December 21st, 2009 → 5:54 pm @ John M Perez
#1 – To Strengthen Your Existing Customer Relationships:
Social CRM Tools provides you a 360 view of your customer’s Social Networking activities and updates. Find out what your customers are doing on Facebook, Twitter, and Linked In prior to your next sales call or meeting. Access to this information is immediately available in your Contact and Lead records.
#2 – To Create New Relationships:
Your prospects are now chatting online about their potential product purchases. Social CRM Tools enables you to search Social conversations on your product or service and instantaneously create leads in Salesforce.Com. This allows your Marketing and Sales reps to efficiently process and assign leads in realtime by tapping into realtime conversations online.
#3 – Provide Social Customer Support:
Social CRM Tools integrates the chatter of Twitter into Salesforce.Com’s Case Management features enabling your organization to monitor, track, and manage Customer Support issues related to your brand via Twitter. Listen to whats being said, and create cases right within Salesforce.Com to provide a higher level quality of Service.
#4 – Manage Your Accounts:
Social CRM Tools account management features enable your sales reps and account managers to get Realtime Company updates via Twitter, Provides Google Map Integration of your Account, Facebook Fan Page information, Understand what Connections You have at the Company, Search Forum/Community information about the company, and more. Whether your working a new account, or existing account – these comprehensive views enable your reps to rapidly act on the intellegence required to better manage your account relationships.