Preview of Upcoming Features in Social CRM Tools Release 1.3

January 9th, 2010 → 10:37 am @ John M Perez // No Comments

We are still in development for our upcoming release of Social CRM Tools. Although we recently released an interim package with new features and contact layouts, we are officially releasing this version as a managed package.  Here are a couple of features you can look forward to.

• New User Interface for all Look Up & Monitoring Interfaces.
• Fixed Date/Time format in the Look Up & Monitoring Interfaces.
• The ability to import Twitter IDs.
• Fix to Twitter Lead Tab, and Twitter Support Tabs.  You are now able to determine what tab your in.
• Improved Twitter Search & Import Feature.  Fixed issues where Twitter Contacts were not showing up in results.
• New Lead, Contact, and Account Layouts.
• Realtime Twitter Monitoring on Accounts.
• Google Map Integration for Accounts.
• The Ability to View Facebook & LinkedIn Pages of Your Contacts.
• The Ability to View LinkedIn Company Contacts that you know.

New User Interface Screenshot

Import Twitter IDs

A Twitter ID is the number Twitter assigns to a profile. Instead of using your name or email address to identify you, In the new release we will import the Twitter/User ID. This way, when your contacts or leads change any of their personal information, Social CRM Tools still knows who they are. Social CRM Tools will be doing all kinds of things behind the scenes with user IDs, such as relaying statuses, formatting rss feeds, and putting your contacts in order. You can also utilize Twitter IDs in your workflow and applications within Salesforce.Com.

Newly Integrated Facebook Lookup

New Contact Layout

Determine who your Connected To on an Account through Linked In

Monitor Realtime Tweets on Your Accounts with Google Map Integration

Tags: new release, release, release 1.3